Privacy Policy

Our commitment to your privacy

We’re serious about protecting your personal data. This note explains:

  • From where we secured your personal data;
  • The personal data that we collect;
  • Your personal data rights;
  • Your right to object to our processing your personal data and withdrawing consent;
  • How and when we use that personal data;
  • Whether we share your personal data with anyone else;
  • For how long will we keep your personal data;
  • How you can access your personal data
  • Information about our use of cookies.

If you have any questions or queries about this notice please email us Philippa.leech@chemdry-central.com.

Personal data that we collect

The personal data that we collect includes your name, address, email address, telephone number, and IP address the number that uniquely identifies a specific computer.

We collected your personal data from you by use of the contact form on the website. We also collect the following personal data from third parties:

Example – your personal details may have been passed to us by your insurance company

We always ensure that we have a lawful basis for processing the personal data that we collect. In this case the lawful basis for processing your personal data is a legitimate business interest.

Your rights in respect of your personal data

You have the right to request access to your personal data, amendments to it and for it to be deleted. Further information about those rights along with your right to withdrawn any consent you’ve given or object to our processing your data can be found in our data protection policy by writing to Philippa.leech@chemdry-central.com.That policy also includes who to speak with if you have any queries about our approach to processing your personal data.

How and when we use your personal data

We’re committed to using your personal data responsibly and lawfully. Here’s what we do with your personal data:

  • example – we will contact you to further your interest in our services on submission of your data to our company website
  • example – we will contact you to further your insurance claim when instructed by your insurance company.
  • example – All ingoing and out going telephone calls are recorded for monitoring and staff training purposes

Your personal data is all stored within the UK.

To help us to maintain the accuracy of the personal data that we hold please let us know if we hold out of date or inaccurate information about you.

Sharing your personal data

There are only a few occasions where we will share your personal data with a third party. They are:

  • example – where we’re required to disclose it by law – to government bodies for example;
  • example – with approved subcontractors if it is felt there is a legitimate business interest in their services.
  • example – between ourselves – for example to deal with a query that you may have;
  • example – with our professional advisers (who are required to keep confidential your data).

The data controller collecting your personal data for the purpose of this policy is Chemdry Central. We use accepted standards of technology and security to protect your personal data

For how long will we keep your personal data

Our ‘retention policy’ lists the type of data we process and for how long it is kept. You can access that policy by contacting Philippa.leech@chemdry-central.com. If you would like us to delete your data and we don’t have a lawful reason to retain it you can make a deletion request by writing to Philippa.leech@chemdry-central.com.

How you can access your personal data

You can ask us for a copy of the personal data that we hold on you by writing to Philippa.leech@chemdry-central.com. We’ll ask you for copies of two types of approved identity in order to process your request (such as a passport and driving licence). You can also ask us to make corrections to data you consider to be inaccurate by writing to Philippa.leech@chemdry-central.com.

Information about our use of cookies

A cookie is a small file (typically letters and numbers) which may be placed on your computer when you access our website. Through the cookie we can recognise your computer and browsing activity if you return to the website.

We use cookies to allow our website to recognise when you return to our site (which helps us to optimise your visits) and cookies to track the life of each visit.

If you’re like more information on cookies please visit https://www.aboutcookies.org/

We use various types of cookies, such as cookies for tracking analytics, which allow us to collect information about how you use our site. If you access our website directly (and not via an email) your visits will be tracked anonymously.

We use various types of cookies, such as cookies for tracking analytics, to understand how our website is being used in order to improve the experience for you. All user data is anonymous.

We use social buttons such as Twitter, Google, Facebook and LinkedIn to share or bookmark pages on our site or email updates. Those sites may collect information about your internet activity, including if your visit to our site (even if you don’t click on the button if you’re logged on to their site). You should check the privacy and cookies policy of each of these sites to see how they use your information and find out how to opt out and delete such information.

You are able to manage cookies. For more information please visit https://www.aboutcookies.org/. If you want to block all cookies all of the time you can set your computer preferences to do so.

Our website does not require you to input personal data to use it. You may however volunteer personal data such as your name and email address to request information, updates and our services. That information is required to deal with your query appropriately.