Privacy Policy

Our commitment to your privacy

We’re serious about protecting your personal data. This note explains:

From where we secured your personal data;
The personal data that we collect;
Your personal data rights;
Your right to object to our processing your personal data and withdrawing consent;
How and when we use that personal data;
Whether we share your personal data with anyone else;
For how long will we keep your personal data;
How you can access your personal data
Information about our use of cookies.

If you have any questions or queries about this notice please email us Sarah.bowen@chemdry-central.com.

Personal data that we collect

The personal data that we collect includes your name, address, email address, telephone number, and IP address the number that uniquely identifies a specific computer.

We collected your personal data from you by use of the contact form on the website. We also collect the following personal data from third parties:

Example – your personal details may have been passed to us by your insurance company

We always ensure that we have a lawful basis for processing the personal data that we collect. In this case the lawful basis for processing your personal data is a legitimate business interest.

Your rights in respect of your personal data

You have the right to request access to your personal data, amendments to it and for it to be deleted. Further information about those rights along with your right to withdrawn any consent you’ve given or object to our processing your data can be found in our data protection policy by writing to Philippa.leech@chemdry-central.com.That policy also includes who to speak with if you have any queries about our approach to processing your personal data.

How and when we use your personal data

We’re committed to using your personal data responsibly and lawfully. Here’s what we do with your personal data:

example – we will contact you to further your interest in our services on submission of your data to our company website
example – we will contact you to further your insurance claim when instructed by your insurance company.
example – All ingoing and out going telephone calls are recorded for monitoring and staff training purposes

Your personal data is all stored within the UK.

To help us to maintain the accuracy of the personal data that we hold please let us know if we hold out of date or inaccurate information about you.

Sharing your personal data

There are only a few occasions where we will share your personal data with a third party. They are:

example – where we’re required to disclose it by law – to government bodies for example;
example – with approved subcontractors if it is felt there is a legitimate business interest in their services.
example – between ourselves – for example to deal with a query that you may have;
example – with our professional advisers (who are required to keep confidential your data).

The data controller collecting your personal data for the purpose of this policy is Chemdry Central. We use accepted standards of technology and security to protect your personal data

For how long will we keep your personal data

Our ‘retention policy’ lists the type of data we process and for how long it is kept. You can access that policy by contacting Philippa.leech@chemdry-central.com. If you would like us to delete your data and we don’t have a lawful reason to retain it you can make a deletion request by writing to Philippa.leech@chemdry-central.com.

How you can access your personal data

You can ask us for a copy of the personal data that we hold on you by writing to Philippa.leech@chemdry-central.com. We’ll ask you for copies of two types of approved identity in order to process your request (such as a passport and driving licence). You can also ask us to make corrections to data you consider to be inaccurate by writing to Philippa.leech@chemdry-central.com.

Information about our use of cookies

A cookie is a small file (typically letters and numbers) which may be placed on your computer when you access our website. Through the cookie we can recognise your computer and browsing activity if you return to the website.

We use cookies to allow our website to recognise when you return to our site (which helps us to optimise your visits) and cookies to track the life of each visit.

If you’re like more information on cookies please visit https://www.aboutcookies.org/

We use various types of cookies, such as cookies for tracking analytics, which allow us to collect information about how you use our site. If you access our website directly (and not via an email) your visits will be tracked anonymously.

We use various types of cookies, such as cookies for tracking analytics, to understand how our website is being used in order to improve the experience for you. All user data is anonymous.

We use social buttons such as Twitter, Google, Facebook and LinkedIn to share or bookmark pages on our site or email updates. Those sites may collect information about your internet activity, including if your visit to our site (even if you don’t click on the button if you’re logged on to their site). You should check the privacy and cookies policy of each of these sites to see how they use your information and find out how to opt out and delete such information.

You are able to manage cookies. For more information please visit https://www.aboutcookies.org/. If you want to block all cookies all of the time you can set your computer preferences to do so.

Our website does not require you to input personal data to use it. You may however volunteer personal data such as your name and email address to request information, updates and our services. That information is required to deal with your query appropriately.

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What our clients say

Google Rating

4.7

Based On 11 Reviews

In this day and age I find people are very quick to complain but slow to praise. Yesterday I had the pleasure of meeting Dean sent to trace a leak where four emergency plumbers had...

5/5

Anon

Review from Customer Feedback

Excellent service

Mrs Cooke, Kimberely

I would like to say that your service is excellent –‘first class’. Matt who serviced my bungalow was excellent. Thankyou!

Mr Brimble NG5

The service was exceptional. Chemdry is superior to steam cleaning. Absolutely thrilled with the results.

Bentley NG15 6XH

I've used your services before and have always been very satisfied. Always a first class service.

Mrs Elton, Loughborough

Impeccable service! I have been using Chemdry Central for a number of years. My carpet looks brand new, Matt is prompt, courteous and very good at his job. He is without doubt an excellent ambassador...

Mrs Baggerly, Derby

We are a residential home so there is a need to keep carpets as clean as possible. Matt is a very knowledgeable carpet engineer, very noticeable that he has a wealth of experience. An asset...

Garendon House LE11

Matt was a star and cleaned our sofas beautifully. Thankyou!

Mrs Carmen NG9

We used your company every year, testimony to how pleased we are with Matt’s work.

Mr and Mrs Porter, Calverton

Very professional. Excellent job. Very pleased!

Mrs Pye, Nottingham

Could not be happier with the service I received. Always smooth running with Chem - Dry along with top quality service. Sue is an angel who will always go above and beyond.

Elly Allport

Review from Google

Would certainly use again, very happy with it all

Mrs Lee

Used Chem-Dry Central to clean 2 cream sofas and various light coloured carpets. All looked like new when the job was finished! The technician, Matt was on time, very courteous and professional, (even the dog...

David Hunter

My family have used Chemdry before and were highly recommended. I was very satisfied with the service Chemdry provided and very pleased with the results.

Mrs King NG5

Very friendly service, used before and always satisfied

Ms Dunn NG5

Excellent service and Matt was great, very friendly and professional. Very thorough in cleaning the sofa and did a wonderful job!

Mrs Eddy, Radcliffe on Soar

Great, swift service and great results. All done within the week I wanted. Many Thanks

Mrs Iger NG5

Used Chemdry previously, always completely satisfied with work and feel totally confident with using you. Matt wo cleaned our suite is always polite and pleasant and does an excellent job.

Mrs Hunt, Mansfield Woodhouse

Great place

Bill Marinas

I work here and love my job 😃

Sue Brown

We tried other companies prior to using Chemdry Central. Our carpets took longer to dry, so cleaning had to be carried out on dry summer days. Always raining when Matt comes (twice a year) but...

Mrs Mills, Bradmore

Courteous and extremely professional. Carpet came up better than expected. Nothing to dislike about the complete service.

Mr and Mrs Hulse, Nottingham

Excellent service and advise regarding a vintage rug that has been cleaned excellently. Very satisfied customer! Matt gave an excellent service.

Miss McCrae, Derby

Matt and Craig were both excellent!

Mrs Dawd

All very good. Good advice given, couldn't be more helpful. We have had previous positive experiences and have been pleased with the results.

Mr Bellingham, West Bridgeford

Yesterday we were visited by your technician/ engineer Mr. Sanchez. I am writing to tell you what a great ambassador he is for your company. He did a thorough inspection of the plumbing and system...

Mr Maunder

Having previously used you for our rented properties, we were more than satisfied

Mr and Mrs Rusell, Carlton

Excellent service. Matt was very kind.

Mrs Davies, NG11

Always do a good job!

Mrs Bancroft, Mansfield

You cannot improve on your service. Everything was very good.

Mrs Compton, Leicester

Always an excellent service provided, keep up the good work with excellent service

Mrs Redfearn,Matlock

Matt was very professional and friendly. I will definitely ask for Matt next time.

Mr and Mrs Betts, Chesterfield

Matt was great. Great customer care and work - very happy.

Mr Beauchamp, Nottingham

Great company with a Great team and they have all the latest Corroventa equipment!

David Hill

This is the third time we have used you. The first time we had blood spilt on the carpet and were amazed at how the stains vanished. Since then we were really impressed with results...

Mrs Sheppard Nottingham

Today we had one of your engineers call on us, to trace a leaking water pipe under our concrete kitchen floor. From arriving to leaving he was a credit to your company. A quiet lad...

Paul and Liz Kendrick

It was excellent service and I was pleased with the result.

Mr Percival, Loughborough

I just wanted to send you an email in appreciation of Aneudys’ work today in our home. Aneudys was extremely polite and courteous and also was very helpful in us understanding what had happened to...

V Tunaley

This was the 4th time you’ve been to clean my carpets and you’ve always done a really good job. Matt is always professional, provides a very good service and is always friendly. We are always...

Mrs Slater, Barrow upon Trent

What an amazing job.My cream suite is cream again!

Mrs Coppock

Matt was excellent!

Mrs Bell, Market Harborough

Your technician was very pleasant, a helpful advisor, and an excellent worker. Very satisfied.

Mrs Evans, Nottingham

Matt was absolutely fabulous. Thanks so much. Julie was amazing too.

Mrs Regan, Allestree

Excellent service provided by Matt - very friendly but professional and did a great job. Good results.

Ms Radford, Derby

Would definitely recommend, Matt was very professional and helpfull

Mrs Merry Weather

My carpets look wonderful. I feel like I must be in a different house, it's absolutely transformed.

Mrs Katz, Nottingham

Extremely happy. Matt was very pleasant and friendly. Very efficient service and results. Matt is a credit to your company.

Mrs Pool, Heage

Went online and Chemdry Central were the first company I called. 100% happy with the work done.

Mr Robson, Nottingham

The service could not be improved in my estimation

Mrs Edwards NG3

Have booked Chemdry Central before to clean carpets and my place of work and seen first hand what a great job they do. Very friendly and courteous service, explained the process and got on with...

Mrs Spencer, Nottingham

Outstanding, very helpful and informative.

Mrs Adams, Gedling

Saeed Ahmed

Excellent service – Matt is brilliant

Miss Ramsden NG5

Very professional. Matt is very friendly, courteous and he knows what he is talking about

Dr Joshi CV22

Excellent service, my carpets look like new. Thanks to Matt.

Mrs Rawson, Woodthorpe

Very good!

Mr and Mrs Garland NG12

Great service with excellent results. Many thanks to Matt.

Mrs Iger, Nottingham

So impressed with Chem dry. Had my carpet cleaned today and it looks fantastic and smells great. Matt who cleaned is was brilliant very professional and knowledgeable. Good price, would definitely reccomend

Karen Ward

Matt was absolutely excellent – cleaned everything and left holiday cottage in an immaculate state

Mrs Marshall-Smith NG4

The Engineer was pleasure to have in the house - impressed with the service.

Mrs Wallace WV3

Matt is really lovely, hardworking and very knowledgeable – thankyou

Ms Fletcher, Arnold

Used before - much better than any other!

Mrs Hibbert NG4

Great job, on time, friendly guy.

Alsager Primary

Used you before and Matt was fantastic. Thankyou for all your efforts and your very fair price. Telephone experience was great. Speedy appointment, lovely operative, great job.

Mrs Carter, Sutton Bonington

Very professional.

Mrs Loach, Mapperely

Polite, lovely Matt was great. We were so pleased with everything.

Mrs Wiles, NG10

Matt’s service was outstanding. He deserves to be employee of the month – 5 gold stars!

Mrs Chapman, Ratby

I have used your company before and always been really satisfied

Mr Esberger, Radliffe

Had my carpets cleaned today. I am amazed how clean they have come up. Nothing was too much trouble Matt was a gentleman who came was so professional. Would definitely use them again. I have...

Pam Foster

Really pleased with the service, Matt is a very pleasant man.

Mrs Starkey, Radcliffe on Trent

We have used Chemdry in the past and we were pleased with the result.

Mr Hey, Nottingham

The whole process was helpfull and efficient, importantly it was good value for money

Mr and Mrs Loomes, Nottingham

Very impressed with high quality service and workmanship.I cannot praise high enough for the work carried out

Mr Gattrell

1st class service

Mrs Marshall, Ravenshead

Don’t think you can improve on your service!

Mr and Mrs Walsh, Gelding

Had a large sofa and chair also large rug cleaned today by Matt I'm so pleased with the the results looks like new, would definitely recommend them, Matt was on time and very professional with...

Sue Morris